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How do customers receive my messages?

+12 votes
asked Apr 4, 2016 in General by Angelo_Damiani (Archer) 241 views
I see I have this option to message a customer, but I'm not sure how he will get my message. Like a text on his phone. It's a bit blurry for me.

1 Answer

0 votes
answered Apr 4, 2016 by Em [Hubgets]

When you message a customer, he/she will get your message as an email. That's why it's important to add a valid email address to their Hubgets profile. Without it, you cannot message them. It doesn't matter what email client they're using, your messages will go straight into their inbox. The customer's phone number, on the other hand, is required so that you can call him/her straight from the interface. I hope things are less blurry now :)