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Can I use Hubgets for customers to call us?

+1 vote
asked Nov 5, 2016 in General by SamBlake (Archer) 464 views
We have people working from various locations, some are customer-based and some are on-call. We would like to see if we can support customers through Hubgets - they would log into our support Hubgets Page and the agent on call would reply there. Is it doable?

1 Answer

0 votes
answered Nov 5, 2016 by DianaS [Hubgets]
Hello Sam,

The scenario is very realistic and you can implement it just as you have described it here. Agents in your organisation who are on call can log in on the page that you dedicate for chat /audio/video support. Alternatively, they can use their own Hubgets Pages to offer support to the customers who post tickets in your ticketing system, and this would avoid sharing one page between multiple agents.

Hope this helps!